Your friend is partially right, but it really comes down to the specific terms attached to that free play credit. Most platforms convert free play winnings into a bonus balance rather than raw cash, meaning you’ll need to complete a wagering requirement (like 20x or 30x) before you can actually request a withdrawal. On top of that, there’s often a maximum cashout limit on winnings derived from free spins or non-deposit chips.
It always pays to read the promotional terms beforehand so there are no surprises when you hit a win. Comparing how different sites handle bonus terms and playthrough rules on platforms like Hugo Casino is a great way to get a clear picture of what transparent rollover requirements and standard withdrawal caps look like.
Definitely ask your friend to double-check the promotion’s fine print before trying to cash out!